Creates/confirms transport order to ensure pickup of the shipment at origin
Manages customer bookings, by either opening file or liaising with GSC, attaching relevant documentation & instructions, & forwarding to GSC. Ensure information is input into the system by GSC – check & validate
Maintains excellent relationships with suppliers (internal & external) as appropriate
Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, GSC, etc.)
Checks responses from counterparts (GSC) and finalizes validation of required documents, i.e., customer gives correct docs or bill of Lading issued
Manage exception reporting & liaise directly with relevant departments
Responsible for closing all AFR shipments & filing
Advise Product & Customer Service re: performance issues of suppliers and proposes solutions to improve/correct performance
Responsible for compliance with CDZ regulations as part of Export booking
Ensure full compliance re: managing & achieving local & regional KPIs
Manage customer specific bulk & EDI invoicing processes
Manage 3rd party billing
Supports Customer Service in the incident and exception management resolution
Responsible for opening, invoicing & closing files in line with standard operational procedures, customer SOP documents & FACT
Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
Ensure operational compliance to all revenue and international trade legislative requirements, in addition to all
DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme
RELATIONSHIPS WITH OTHERS
Communicates in an open and honest manner.
Treats others with respect, develops trust and values diversity.
Demonstrates sensitivity to diversity, ie culture, gender, age, religion, race disability.
Develops effective relationships with employees, peers and managers.
Confidence in dealing with all levels in the business over the telephone and also on a face to face basis.
Ability to remain calm when dealing with difficult people.
Good listening skills and ability to respond in a clear, respectful manner.
Commitment to fulfilling their role in a team.
Supportive approach to other team members.
Shares information, knowledge, ideas and experience freely with others.
Commits to team decisions and contributes to building a team spirit.
Works collaboratively with others to achieve team or business objectives.
Basis decisions on how his/her actions impact on customers and DHL.
Builds and maintains effective relationships with customers, suppliers and other departments.
Focuses on the needs of customer and seeks to meet and exceed expectations.
Quickly and practically solves problems, seeking advice where necessary.
Appreciates what customers want and continuously strives to meet customer expectations.
Identifies issues, problems and opportunities.
Gathers information and analyses cause and effect.
Quickly and practically solves problems.
Establishes effective work processes and measures.
Creates awareness of the problem, solution and action taken.
COMMITMENT TO EXCEL
Achieves work targets and is willing to take on additional roles/responsibilities.
Continuously reviews current processes.
Seeks and is open to feedback from others.
Always behaves in a manner consistent with DHL's values.
Demonstrates a positive attitude to change.
Flexible approach to work.
Looks for opportunities in a changing situation.
Minimum 2 years experience in a similar role
Good MS Office skills
Strong administrative skills
Results driven with excellent attention to detail
Logistics related qualification desirable
Envirotainer training an advantage