Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Job location: Witham St Hughs (Lincolnshire)
Cargill’s portfolio of refined vegetable oils allows our customers in food manufacturing, retail, catering and food services to create a wide range of tasty nutritious food products. We partner with our customers in order to develop innovative products and solutions together to help them meet their consumer’s requirements.
The role of the Customer Service Advisor is to maximize customer satisfaction and revenue by meeting supplier/ customer needs and expectations relating to contract execution and order fulfillment. The successful candidate will be the primary point of contact for all aspects related to contracts and inbound/ outbound domestic or EU deliveries. The position holder will deal with customer planning and contract scheduling and all customer after care such as complaint management, customer performance metrics and inputs on the customer account plans.
Timely and efficient customer order processing into the business systems
Monitor order patterns, anticipate demand and pro-actively inform customers about contract balances and related information
Understanding of customer requirements & consequences of deviating from customer requests
Work with customers, logistics & scheduling to ensure the customer’s delivery requirements can be met whilst maintaining an efficient and effective supply chain
Pro-actively inform customers of down time of our facilities, delays with deliveries etc.
Contribute to an efficient payment process by ensuring accurate and timely invoicing
Reduce outstanding payment balance by timely follow up on disputed invoices
Act as a main point of contact for customers for all customer related queries, including problem solving
Management of key accounts inventory (VMI)
Work with logistics and fleet operations to ensure the customer’s delivery requirements can be met whilst maintaining an efficient and effective supply chain
Ensure the fleet and out loading programme is fully optimised
Ability to support sales discussions with customers about their call-off pattern, contract usages and planning deviations
Run reports & analyse them on behalf of the Supply Chain when required
To be the key point of contact for customer complaints and process complaints in a timely manner
Understand the customer requirements, needs and expectations
Build and maintain good relationships within Supply Chain, account teams and with customers to increase knowledge on service, demand, opportunity and risk with the aim of increasing customer satisfaction and value internally and for the customer
Identify and participate in improvement initiatives
Relevant University degree and or proven relevant customer services experience gained in a business to business environment
Knowledge and experience of customer services in a logistics and supply chain environment would be a distinct advantage
Excellent verbal and written communication skills in fluent English
PC literate with a good working knowledge of Microsoft Office and any other customer service systems
A confident and professional customer focused telephone and email manner
Ability to develop and maintain good working relationships with both customers and suppliers
Proven ability to prioritise and meet strict deadlines in a fast paced environment, whilst maintaining excellent attention to detail at all times
Demonstrate a competent level of commercial/business understanding