The Customer Service Representative is responsible for processing customer orders while maximizing the satisfaction of our customers throughout the enterprise. This position is the first contact point for customers for all order-related issues and acts as an interface to other internal CTS departments. This position is required to navigate fluidly between multiple operating systems including SAP and JD Edwards (Aforce) to execute a limited scale of customer service activities.
This position will support Sales and product line to realize the business and champion Supply Chain procedures & business rules.
Finally this position is expected to understand and anticipate requirements of a diverse customer base for a wide range of products; analyze needs and conditions within our business to meet customers’ expectations for the respective product lines.
Responsible for the management of customers’ orders, from order intake to overdue recovering, in line with contract, procedure guidelines and customer expectations
Pro-actively follows up all the key stages of an order such as availability check and regular customer updates
Enable and manage adequate communication with Contract Desk, Commercial team, and other Supply Chain functions
Works with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements
Prevents overdue in checking daily information in Aforce system, follows up overdues together with the account manager and sales support functions.
Assist with the creation and verification of credit/debit invoices for customers
Actively participates in the Customer Incident Management process as each situation requires
Actively participate to the forecasting process
Enforce all Supply Chain business rules and notify deviations (lead times, surcharges, Communication flows, etc.)
Back up for other team members
Suitable Language skills for the required area: Native Italian + valuable good level of French
2 years of Customer Service or supply chain experience
Proficiency in Microsoft Office Package (Outlook, Excel, etc.)
Demonstrated problem solving and decision making skills
Heart of Cargill Leadership (Integrity, Conviction & Courage)