You are responsible for executing a moderate scale of customer service activities. This includes: customer service operations, process development, planning & execution, customer & client interaction / business partnership, and systems/data management, reporting & analysis. This includes:
Efficient administration of European customer orders and SC related administration requests
Ensuring customer’s satisfaction through high quality service
Regular contact with customers to gather relevant business information
Accurate demand forecasting of demand data and make recommendations for process improvements
Cargill Business Rules implementation and follow up (jointly with Commercial)
Creating and maintaining customer information in ERP system
Plan product delivery and raw material intake
Proceed to logistics arrangement in terms of transportation, warehousing and handling operations
Execute trade contracts and update ERP and Contract systems accordingly
Process payable raw material and issue product invoices.
Solves day-to-day problems by executing a moderate scale of customer service activities with direct oversight.
Assists in creating less complex internal/external benchmark reports and activities, and provides support and input into the organizational roadmap.
Coordinates with supply chain planning, plant operations, finance, logistics and sales departments to fulfill less complex orders, resolve any scheduling challenges, and sustain key supply chain model inputs. Escalates complex conditions to more senior members of the team or manager.
Collaborates with peers in other BUs and/or externally (i.e. customers).
Process Development, Strategy Planning & Execution
Systems Maintaining / Data Management, Reporting & Analysis.
Bachelor preferred or equivalent by working experience
Fluent in Spanish, English, French. German would be a plus.
Preferably 2 years experience in Customer Service or related areas
Advanced understanding on tools & systems supporting CSD processes (e.g. JDE World, Samis Report Generator, InfoESM)
PC literate (e.g. MS Office Access-Excel)
Good understanding of product applications at customers
Understanding of overall Supply Chain processes
Good communication skills (Cargill’s face to the customer)
Calm and polite in emergency situations
Constructive, proactive and creative thinking (e.g. in problem solving)