Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Job location(s): Mechelen, Belgium
Within the Cargill Texturizing Solutions (CTS) Business Unit, we are looking for a Customer Service Representative.
He/she will be responsible for processing customer orders while maximizing the satisfaction of our customers throughout the enterprise. This position is the first contact point for customers for all order-related issues and acts as an interface to other internal CTS departments. This position requires fluid navigation between multiple operating systems including SAP and JD Edwards (Aforce) to execute customer service activities.
The Customer Service Representative will
Be responsible for the management of customer orders, from order intake to overdue recovering, in line with contract, procedure guidelines and customer expectations
Pro-actively follow up all the key stages of an order such as availability check and regular customer updates
Enable and manage adequate communication with Sales Support, Commercial team, and other Supply Chain functions
Collaborate with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements
Prevent overdue in checking daily information in SAP and Aforce systems, follow up overdue together with the account manager and sales support functions
Assist with the creation and verification of credit/debit invoices for customers
Actively participate in the Customer Management Incident process as each situation requires
Actively participate to the forecasting process
Enforce all Supply Chain business rules and notify deviations (lead times, surcharges, Communication flows, etc.)
Back up for other team members
Bachelor or master degree, preferably in Commercial or Supply Chain orientation
German or Dutch or English or Italian native speaker
Excellent knowledge (written and spoken) of English and at least 1 of the 3 following languages : German or Dutch or Italian
Preferably mimimm 1 year professional background within Customer Service or Supply Chain experience
Proven proficiency in Microsoft Office Package (Outlook, Excel, etc.) mandatory
Customer focus and sense of service
Able to work autonomously
Strong problem solving mind set
Able to prioritize and cope with urgency; able to manage stressfull situations
In return for your expertise and commitment, we will offer a temporry contract with posibility of extension, and provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.