Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
The Customer Service Representative is responsible for processing customer orders while maximizing the satisfaction of our customers throughout the enterprise. This position is the first contact point for customers for all order-related issues and acts as an interface to other internal CTS departments. This position is required to navigate fluidly between multiple operating systems including SAP and JD Edwards (Aforce) to execute a limited scale of customer service activities.
This position will supports Sales and product line to realize the business and champion Supply Chain procedures & business rules.
Finally this position is expected to understand and anticipate requirements of a diverse customer base for a wide range of products; analyze needs and conditions within our business to meet customers’ expectations for the respective product lines.
Responsible for the management of customers’ orders, from order intake to overdue recovering, in line with contract, procedure guidelines and customer expectations
Pro-actively follow ups all the key stages of an order such as availability check and regular customer updates
Enable and manages adequate communication with Sales Support, Commercial team, and other Supply Chain functions
Works with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements
Prevents overdue in checking daily information’s in SAP and Aforce systems, follows up Overdue together with the account manager and sales support functions.
Assist with the creation and verification of credit/debit invoices for customers
Actively participates in the Customer Management Incident process as each situation requires
Actively participate to the forecasting process
Enforce all Supply Chain business rules and notify deviations (lead times, surcharges, Communication flows, etc.)
Minimum Required Qualifications
• Bachelor’s degree
• Suitable Language skills for the required area (at least one of the one below on top of English)
o English (Mandatory)
• 2 years of Customer Service or supply chain experience
• Proficiency in Microsoft Office Package (Outlook, Excel, etc.)
• Demonstrated problem solving and decision making skills