As part of the UKI ACD Customer Care Team, this exciting role will take on responsibility for operational excellence for our UKI Customers, by continually root causing and improving the order to delivery side of the customer account.
Your Key Job Accountabilities
Managing proactively our inbound and outbound calls from our external and internal Customers
Order management. Management and continuous improvement of the full order management and reverse logistics process for your assigned accounts, including order processing, master data alignment and order frequency/quantity analysis.
Key KPI tracking. Main KPIs are; Service level, On Time in Full, Query Management, and Cost to Serve. Understanding the KPI`s and influencing and improving the results month on month
Issue resolution. Ensure all issues which arise through order processing are fixed and communicated internally and externally
Deliver on Cost to Serve. Ensure the cost to deliver to your accounts is optimal.
Relationship Management. Be Best in Class, and ensure Customer Care is the first point of contact for the customer.
Projects Support the wider projects within the Department
Essential skills required:
A thorough understanding of the key supply chain functions including demand and supply planning. Ideally you should have at least 2-3 years supply chain experience.
You must have the ability to engage and influence our customers towards operational excellence, with an understanding of our key customer recruitments and processes.
Have the ability to solve problems effectively, looking for alternative solutions when challenged and able to communicate new methods to others.
You must have a can do attitude and be able to demonstrate the ability to perceive all challenges as
A flexible approach to working hours
What Key Skills are L’Oréal looking for?
What could L’Oréal offer me?