ASOS is one of the UK’s top fashion and beauty destinations, expanding globally at a rapid pace. Our values are to be authentic, brave and creative, and we live and breathe these in everything we do.
About ASOS Customer Care
Customer Care makes up almost one third of ASOS’s ever expanding workforce. We’re here to love our customers in the right language, through the right channel at the right time 24 hours a day, 7 days a week.
We believe our customers deserve exceptional service at all times. They are at the heart of everything we do, which means that we try to get things right first time, every time.
We’re 24/7, truly global and well on our way to becoming an omnichannel Contact Centre. We’re a passionate, friendly bunch and thrive in our ever-changing business.
• We were voted number one in LinkedIn’s ‘Top Companies to work for, 2018’ list
• 95% of our customer interactions are through digital channels
• We have over 150 teams in Customer Care, creating a lot of opportunities
The Role: Process Improvement Specialist
Reporting to: Process Improvement Team Lead
Where is it based: Leavesden, North Watford
This is a mid-level role, working alongside a team of Process Improvement Specialists, supporting the Process Improvement Team Leader with various projects
As a Process Improvement Specialist, you will be responsible for assisting in the design and implementation of large scale processes that drive efficiency and best in class customer experience.
You’ll be based at our amazing offices in North Watford and will be part of a dedicated Process improvement team led by the Process Improvement Team Leader.
Responsibilities include but are not limited to:
What’s in it for you: