THIS EXCITING SUPPLY CHAIN ROLE SITS WITHIN OUR CUSTOMER SERVICE DEPARTMENT. OUR CUSTOMER SERVICE TEAMS LEAD THE WAY IN ENSURING WE PROVIDE AMAZING CUSTOMER SERVICE TO ALL OUR CUSTOMERS. WE ARE THE KEY CONTACT FOR OUR CUSTOMER TO ENSURE ALL THEY RECEIVE THEIR ORDERS IN FULL, ON TIME AND PROVIDING HIGH QUALITY CUSTOMER CARE WHILE MANAGING COST, QUALITY AND CUSTOMER EXPERIENCE.
You will be a key member of the UK customer service team, involved in the processing and shipping of customer orders and providing awesome customer service. Your main responsibilities will be managing your key customer accounts, fulfilling their orders and providing first class after sales service.
In addition, you will be set key activities and CI projects specific to your role and skill set. You will work with the supply chain department and broader business to maximise the customer experience.
This is a very challenging role where we expect you to take on a high level of role ownership, have the ability to multi-task in a fast-paced industry. You must have an eye for detail and work in a methodical manner. The customer service team has a key role to play in delivering super fresh beer and an awesome customer experience.