We’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business.
We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.
We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.
More About the Role
AO fully believes in developing people and supporting them as they grow in their career. The Learning & Development team is an integral part of making this happen within AO. In this role, you will be working alongside your L&D colleagues and within the People Team to deliver impactful learning experiences across the group.
This is an exciting role within our growing sales, B2B and operational departments. You will be involved in all aspects of the retail strategy including design and delivery of learning content using blended techniques and learning technology and measuring the impact through analysis and evaluation. The business is continuously changing, so being adaptable and responsive is an important attribute. You will be challenged daily, but will have the room to make your mark in an exciting and growing business.
Here's What You Can Expect to be Doing
Working as an integral part of a team tasked with delivering impactful learning and performance activities that are aligned with our business strategy and organisational goals
Design, delivery and continuous improvement of learning content for a range of areas such as sales, operations, product and support functions
Using learning technology to increase our learning mix and increase availability of learning to a wider audience
Immersing yourself in the business and using information and trends to understand the learning needs of our people and the best way to help them with these needs
Assessing and analysing agent performance and competencies, identifying skill gaps, providing feedback and coaching to develop skill sets
Designing and preparing induction and training roll-outs that are aligned to business needs in terms of both quality and timeliness
Delivery across core and part time weekend teams
A Few Things About You
Proven Track record of delivering training programmes, leading to business impact to B2B and B2C environment
Strong Sales and B2B knowledge and understanding in disciplines from Outbound through to account management
Experience of FCA and insurance regulated training in a sales environment
Experience of working with learning technologies to deliver a wide range of learning activities
Strong design and delivery skills in a wide range of subject areas such as sales, customer service, products and soft skills
Resilient and self-motivated, keen to make a positive difference to agent skills, knowledge & attitude
Adaptable to the ever-changing training needs of a fast-paced, constantly evolving organisation
The ability to work autonomously on learning and development activities as identified by the L&D manager and key stakeholders
Great communication skills
Experience of working in a retail / call centre environment would be useful, but is not essential. We’re looking for someone who has experience of working within a culture like ours and is able to deliver learning in an ‘AO way’
Why Choose AO?
At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.
The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing.
Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.
Great People Deserve Great Things
As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.