Job Description Details - based Liverpool or London
At QVC we know what we’re doing, we’ve been doing it well for twenty-seven years. Our customers trust us, and we get closer to them than other retailers.
We understand them, we look after them.
We are seeking a Senior Performance Improvement Analyst to join our team in Knowsley or Chiswick Park. It’s a fast paced and diverse role and when we say that two days are never the same, we’re not kidding. Just look around our business and it’s easy to see why. You can find our channels on Freeview, Sky and Virgin Media and we’re online at qvcuk.com and via mobile apps. We sell big name brands for everything from Elemis to Bose, Giles Deacon to Dyson. Our business isn’t like any other business and you’ll love our people – we’re a friendly bunch.
Reporting to the Global Lead for Performance Improvements. The Senior Performance Improvement Analyst is responsible for leading a team of Improvement analysts who will be responsible for large volumes of complex vendor and customer data.
You will also need to provide insights and solutions to the QA & Inbound logistics team, vendors and Merchants.
This individual will be responsible for influencing the Financial & IT teams towards building data sets. The Senior Improvement Analyst will be responsible for presenting ‘what if’ models to illustrate potential impacts to customer experience and cost for Vendors and Merchants.
The Senior Performance Improvement Analyst Identifies long term trends and opportunities to improve customer experience and efficiencies. The ideal candidate will collaborate with global performance improvements teams, to ensure alignment with reporting outputs to support continuous cost and service improvement.
You will also be expected to Identify cost savings and customer experience improvement opportunities and build the business case. You will also be Leading a team that knows reporting is not static and should continue to evolve and improve, instilling a continuous improvement mindset.
The ideal candidate will have;
Our ideal candidate will have a passion for problem solving and thinking outside of the box. They will thrive in a fast paced environment and enjoy going the extra mile.
At QVC we see it like this, you spend a third of your life in work, so work happy* Live better
About Qurate Retail Group
Qurate Retail Group comprises seven leading retail brands — QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road — all dedicated to providing a ‘third way to shop,’ beyond transactional ecommerce or traditional brick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce, reaching approximately 370 million homes worldwide via 16 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs, and in-store destinations. Qurate Retail Group is #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). Qurate Retail Group combines the best of retail, media and social to curate products, experiences, conversations and communities for millions of highly discerning shoppers -- bringing joy, inspiration and humanity to shopping. Qurate Retail Group also curates large audiences, across multiple platforms, for thousands of brand vendors. Headquartered in West Chester, Pa., Qurate Retail Group has 27,000 team members in the U.S., the U.K., Germany, Japan, Italy, France, Poland and China. For more information, visit www.qurateretailgroup.com. Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB) includes the Qurate Retail Group portfolio of brands as well as other minority investments.