Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.
Our success is built on the continued on site support we deliver to our customers once the installation is complete.
The role of maintenance shift manager therefore plays an important part in the on going servicing and relationship management requirements.
To manage the resident site to consistently and successfully deliver contractual KPI’s on time and within budget. To mentor, guide, monitor and develop the team in a way that promotes Dematic values and behaviours whilst supporting the requirements and activities of our customers to deliver in full, on time, every time.
Recognise the customers values and what is critical to quality in order for the customer to succeed and provide an environment and framework of service excellence in which these targets can be achieved
Complete annual reviews with all staff within the company timelines.
Review development needs of the site technicians in line with site specific and Dematic business requirements.
Coach and mentor staff to embrace Dematic and relevant design/industry standards.
Implement a succession planning model to ensure continued quality of employees and service delivery to the customer.
Promote a positive working environment through engagement and develop a strategy unique to the site that maximises staff retention.
Health & Safety
Ensure compliance with the company Health & Safety policy.
Ensure compliance with all Health & Safety legislation.
Create the site Health & Safety plan ensuring that it is maintained and adhered to.
Ensure full utilization of DMMS for all Safety Critical Maintenance.
Promote and ensure near miss reporting.
Carry out and record required site safety tours.
Ensure all contractors utilised are approved by Dematic.
Ensure that foreseeable tasks are identified in a register and relevant Risk Assessments and Method Statements are created and adhered to.
Ensure all Health & Safety documentation is current, where required scheduled for review and readily available.
Deliver budget and demonstrate cost control within contractual guidelines.
Meet pre-agreed KPI targets.
Prioritise, plan and carry out AMHE repairs in line with customer business needs.
Maintain all relevant service records and ensure they are readily available.
Prioritise system faults to minimise impact to the customer’s business.
Ensure site spare parts are maintained and audited in line with contractual and/or Dematic agreement.
Ensure all contractual hours are achieved and headcount is maintained.
Ensure full utilization of DMMS for all maintenance types and spares management.
Ensure all Safety Critical PPM’s are completed before or on the due date, all exceptions to be documented and reported.
Customer management for legislative requirements of maintenance under, but not restricted to PUWER and LOLER.
Management and Control of obsolescence on site.
Promote, support and propagate the standardisation/harmonisation of maintenance practices within the NE Region.
Knowledge of relevant industry standards to the site i.e. EN258.
Maintain compliance to key CE Directives and standards ensuring all changes are channelled through the correct business department(s).
Ensure compliance with Dematic standards.
Ensure a close working relationship within the CS department and other disciplines and departments.
To comply with all company policies.
Record and monitor all overtime requirements for the site.
Ensure third party support contracts dovetail and deliver key service KPI’s
What We Are Looking For:
To be successful in this role you will ideally have previous experience in an automated warehouse environment or be looking to develop your maintenance career in the automated warehousing industry.