Amazon Vendor Services (AVS) is looking for a Program Manager to join the Operations Excellence Experts team. The ideal candidate will have a passion for supply chain optimization and process improvement, good project management skills, experience interfacing with external parties (e.g. Vendors, Sellers, B2B customers), relationship building skills and the ability to influence internal and external stakeholders.
This job can be based in any of the EU5 main corporate offices (Paris, London, Munich, Madrid, Milan, Luxembourg).
The team: Amazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. One of the new programs is the AVS Operations Excellence Expert Service, which is a specialized offering for Amazon Retail vendors who are facing supply chain defects leading to financial deductions. It provides a dedicated consultative service aimed to identify and sustainably resolve root causes of financial deductions.
The role: As an Operations Excellence Expert PM you will manage a small portfolio of Retail Vendors (e.g. Bosch, Philips) which rotate frequently (avg. 3-6 months engagement). You will evaluate the efficiency of the vendor's supply chain processes via data analysis and in person audit of the vendor's warehouses, identify root causes and improvement opportunities, prescribe improvement strategies, guide the improvement effort, and measure outcomes. In addition, you will work closely with internal stakeholders (e.g. Vendor Management, Supply Chain, Finance) to continuously improve the service and drive scalable processes/system improvements to eliminate defects.