Have you ever wondered what happens after you have returned your e-commerce order? Returns and Incident Resolutions is currently one of the hottest topics for the e-commerce industry. The management of returns and incidents requires operational excellence, has a significant impact on bottom line success, and the respective post-delivery experience is a key driver of customer satisfaction. This is why Wayfair, one of the fastest-growing online retailers for furniture worldwide, is building a new dedicated team for the Returns and Resolutions business in Europe. This is an exciting adventure and truly a start-up within the Wayfair world!
What You'll Do
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.