Have you ever wondered what happens after you have returned your e-commerce order? Returns and Incident Resolutions is currently one of the hottest topics for the e-commerce industry. The management of returns and incidents requires operational excellence, has a significant impact on bottom line success, and the respective post-delivery experience is a key driver of customer satisfaction. This is why Wayfair, one of the fastest-growing online retailers for furniture worldwide, is building a new dedicated team for the Returns and Resolutions business in Europe. This is an exciting adventure and truly a start-up within the Wayfair world!