Supply Chain Store Services Assistant
Circa £19,300 with 10% shift allowance plus benefits (Grade G)
Manchester city centre
5 over 7 working pattern, shifts between 7am and 5pm and regular weekend working
We’re looking for an ambitious store services assistant to join our fast paced and collaborative team and deliver a great support service to our business. If you can bring the amazing people and customer service skills we’re looking for, we can offer you the chance to progress your career with a business that’s all about people.
In this role, we’ll look to you to provide second line product availability support to our network of stores. You’ll be the interface between our operational store support team and our store colleagues across the country; investigating incidents, logging the details, and finding the best fix.
What you’ll do:
• help drive improvements in availability and stock holding in our stores
• provide 2nd line support to the operational store support (OSS) team for any availability queries
• analyse and identify the root cause of recurring issues and queries, coming up with solutions
• collate store’s daily fresh orders and transmit to suppliers within order deadlines
• work with a range of people from teams across supply chain and OSS
• share responsibility for the team shared inbox containing availability queries
• resolve issues to prevent waste and help maintain on-shelf stock availability
• explore a range of issues and solutions, from; forecasting, supplier issues, plans etc.
• resolve calls within set SLAs, escalate or pass on to relevant teams where necessary
This role will suit people who have:
• previously worked in customer service environment with set KPIs
• a positive attitude with a real passion for working collaboratively as part of a team and motivating those around you
• a natural ability to build great relationships with all kinds of people, face to face and over the phone
• confidence managing multiple priorities
• a keen eye for detail and spotting opportunities for improvement
• a retail background (doesn’t have to be food but you’ll need to have great customer service)
• a flexible approach to working hours (they won’t always be the same)
• experience using Microsoft applications, including; Excel, Outlook, Access etc.
Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, and as an interaction designer you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:
● competitive salary
● coaching, training and support to help you develop
● pension with up to 10% employer contributions
● annual incentive scheme
● 28 days holiday (rising to 32 in line with service)
● discounts on Co-op products and services
Building an inclusive work environment
We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve.
We can make adjustments to our interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at coop.co.uk/peoplepolicies.
As part of your application you’ll need to complete an online assessment. It will take you around 12 minutes to complete this test.