PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognised as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
Reporting to the Direct of Customer Experience Europe, the role will be part of the Global Consumer Experience Team, leading the European Contact Centre Vendor relationship.
The Partners estate is approximately 700 FTE at peak across Europe, Australia, New Zealand and Middle East with both Work at home and bricks and mortar sites. The role looks at executing a commercially balanced best-in-class customer experience.
This person is critical in ensuring that our customer contact channel performance is optimised to meet business objectives, and that brand and process-based decisions are achieved optimising the customer experience whilst delivering commercial commitments.
You will be a successful business manager with a broad skill set which demonstrates excellent data driven decision making, strong negotiations skills, understanding of the product and technology with a passion for creating a world class customer experience.
What you’ll be doing:
What we are looking for:
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, colour, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.