Carrefour Group today announces a strategic partnership with Food-X Technologies, a leading scalable end-to-end software solution for online grocery fulfillment, to power the development of its e-commerce capabilities. Furthering its technological evolution, this partnership will allow Carrefour to increase the productivity and profitability of its e-commerce operating systems while enhancing its digital customer experience, as the demand for online food orders continues to grow across the globe.
Under an exclusive agreement for the belgian market as a first step, Carrefour will integrate the Food-X Technologies software-as-a-service (SaaS) based system by mid-2021, encompassing a full range of functionalities from point-of-order to point-of-fulfillment which include :
● best-in-class, front-end web site APIs ;
● machine learning based order planning ;
● seasonal and local offerings just-in-time management and fresh fulfillment ;
● intelligent packing algorithms to optimize vehicle space utilization ;
● sustainable practices including reduction of waste, reduced plastic and reusable packaging, in alignment with the Carrefour ‘Act for Food’ objectives.
Carrefour will build its first Central Fulfillment Centre (CFC) in Belgium, which will service both click & collect and home delivery customers, covering the whole country and allowing Carrefour Belgium to conquer new customers. In addition to this pilot, Carrefour and Food-X will consider expanding their partnership to other markets as their technology fits not only CFCs but also micro-fulfillment centers. Carrefour and Food-X Technologies will also partner to incorporate ongoing tech learning and innovation on sustainable business practices.
‘We are very excited to start this tech partnership with Food X, which will boost the efficiency of our e-commerce operations. It will allow us, in one of our key markets, to pilot innovative ways of achieving a profitable, scalable and sustainable online business while delivering an outstanding experience to our customers’ said Amélie OudéaCastera, Head of the Customer, data and tech division at Carrefour Group.